Shipping policy
Shipping and delivery
Where do we deliver?
We deliver to all 27 countries of the European Union. Your orders are shipped from warehouses located in Europe.
How much does delivery cost?
Delivery is free. As parcels are shipped from within the European Union, you have no customs duties or import fees to pay.
How long does delivery take?
- 2 to 3 working days: France, Germany, Austria, Belgium, Denmark, Italy, Luxembourg, Netherlands and Portugal.
- 3 to 4 working days: Spain.
- 3 to 5 working days: Cyprus, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Slovakia and Slovenia.
- 4 to 6 working days: Greece.
- 5 to 8 working days: Bulgaria, Romania and Czechia.
- 8 to 11 working days: Sweden.
These times are estimates. In all cases, we deliver no later than 30 days after your order. In case of delay, you can ask us to deliver within an additional reasonable period and, if we fail to do so, cancel the order and be refunded.
Will I receive a tracking number?
Yes, we provide tracking for every order. It is sent to you by email as soon as your parcel ships. If you need help tracking your order, go to our order tracking page or write to us.
What if my parcel arrives damaged or does not arrive?
Products travel at our risk until you receive them. If your parcel is damaged, incomplete or does not arrive, contact us at contact@woncrow.com: we will send the product again or refund you.
Can I cancel my order?
Yes, free of charge, within 24 hours of placing it: simply send us an email at contact@woncrow.com with the subject “CANCEL”, or contact us via our Contact page.
If your order has already been shipped, you still have your 14-day right of withdrawal from receipt (extended by us to 30 days): see our Returns and refunds page.