Terms of service

Terms and Conditions of Sale and Use

Last updated: 11 November 2026

1. The seller

The Woncrow shop (woncrow.com) is operated by ISB GROUP LLC, a limited liability company (Limited Liability Company) organised under the laws of the State of New Mexico (United States), 2105 Vista Oeste NW, Albuquerque, NM 87120, United States, email: contact@woncrow.com (“Woncrow” or “we”). Further legal information is available on our Contact page.

2. Scope

These terms apply to the use of the site and to all orders placed in the shop by consumers, that is, individuals buying for personal or household use. Products are sold for delivery within the countries of the European Union. The terms in force at the time of your order are the ones that apply to it.

The contract may be concluded in French, English, German, Spanish, Italian, Dutch or Polish, depending on the version of the site you use.

3. Access to the site and customer account

You must be of legal age to place an order. The information you provide (email address, billing and delivery addresses) must be accurate and up to date. If you create an account, you are responsible for keeping your login details confidential and may not transfer your account to anyone else.

4. Products

The main characteristics of the products are set out on their product pages. Photos are as accurate as possible; colours may, however, vary slightly depending on your screen. The product delivered conforms to its description and to the contract. Our offers are valid while stocks last. We may change our range at any time, without affecting orders already accepted.

5. Prices and payment

  • Prices include all taxes (VAT included, at the rate of the country of delivery).
  • Delivery is free. As products are shipped from within the European Union, you will not be charged any customs duties or import fees on delivery.
  • You pay in the currency shown when you order (euro, Polish zloty, Czech koruna, Danish krone, Hungarian forint, Romanian leu or Swedish krona, depending on your country). The total amount shown before you confirm is the amount you are charged; any currency conversion fees applied by your bank depend on your banking agreement.
  • The accepted payment methods are shown at checkout. Your payment is taken when you place the order.
  • Promotions have their own conditions (duration, products concerned). They can never reduce your statutory rights: an item bought on sale has the same right of withdrawal and the same guarantees.

6. Ordering and conclusion of the contract

To order: add the products to your basket, enter your email address and addresses, choose your payment method, then check the order summary (products, quantities, total price). You can correct any information before confirming. The order is placed when you click the final payment button, which involves an obligation to pay.

The contract is concluded when we send you the order confirmation email. This email summarises your order and contains a link to these terms and to the information on the right of withdrawal; please keep it. We also keep a record of your order.

We may refuse an order for a legitimate reason (for example: product unavailable, suspected fraud, obvious pricing error). In that case, we will inform you by email and refund any amount already paid without delay.

You can cancel your order free of charge within 24 hours of placing it (see the Shipping page). After that, you keep your right of withdrawal.

7. Delivery

Delivery times and conditions are described on our Shipping page. Unless a delivery time is stated when you order, we deliver no later than 30 days after the contract is concluded. In case of delay, you can ask us to deliver within an additional reasonable period; if we do not, you can terminate the contract and be refunded (Article 18 of Directive 2011/83/EU). The risk of loss of or damage to the products passes to you when you, or a person you designate, take physical possession of the parcel.

8. Right of withdrawal

You have 14 days to withdraw, without giving any reason, which we voluntarily extend to 30 days. The conditions, exceptions and model form are on our Returns and refunds page.

9. Legal guarantees

All our products are covered by the legal guarantee of conformity of at least two years from delivery (Directive (EU) 2019/771, as implemented in your country), described on our Returns and refunds page. Nothing in these terms limits this guarantee or any other statutory right you have.

10. Liability

We are liable for the proper performance of the contract in accordance with the law. We cannot be held liable where the product is used in a way that does not comply with its instructions, or in case of force majeure. Nothing in these terms limits our liability for death or personal injury, gross negligence or wilful misconduct, or under product liability law, nor your rights under the legal guarantees.

11. Customer reviews

If you publish a review, it must be honest, relate to a product you have used and contain nothing unlawful, offensive or infringing the rights of others. You authorise us, free of charge and on a non-exclusive basis, to reproduce and display it on the site and in our communications for as long as it is published. You can ask for it to be removed at any time. We may refuse or remove a review that does not comply with these rules.

12. Intellectual property

The trade marks, logos, texts, photos, videos and other elements of the site belong to Woncrow or its partners and are protected by intellectual property law. You may view them for your personal use; any reproduction or commercial use without our written permission is prohibited. The trade marks of Shopify and other third parties belong to their owners.

13. Shopify and third-party services

The shop runs on the Shopify platform, but the sales contract is concluded only between you and ISB GROUP LLC. The site may offer tools or links to third-party websites; their use is subject to those third parties’ terms, and we do not control their content.

14. Use of the site

You agree to use the site lawfully. In particular, you must not distribute unlawful, misleading or malicious content, impersonate others, collect other users’ data, extract the site’s content by automated means or compromise its security. In the event of a serious breach, we may suspend access to the account concerned, after informing you except in urgent cases; orders already concluded will still be fulfilled.

15. Personal data

The processing of your personal data is described in our Privacy Policy.

16. Customer service and complaints

For any question or complaint, write to us at contact@woncrow.com. We aim to reply promptly.

17. Mediation and dispute resolution

If a dispute arises, please contact us first so that we can find an amicable solution. You can also contact an alternative dispute resolution (ADR) body in your country, or, for a cross-border dispute, the European Consumer Centre of your country (European Consumer Centres Network, ECC-Net), which provides free advice.

18. Governing law and jurisdiction

These terms are governed by the law of the State of New Mexico (United States). However, this choice cannot deprive you of the protection afforded to you by the mandatory provisions of the law of the European Union country in which you have your habitual residence (Article 6 of Regulation (EC) No 593/2008, “Rome I”).

You may bring proceedings before the courts of the place where you live or those of our registered office; we may only bring proceedings against you before the courts of the place where you live (Articles 17 and 18 of Regulation (EU) No 1215/2012).

19. Miscellaneous

  • If any clause of these terms is held to be void or unenforceable, the other clauses remain valid; the clause concerned is replaced by the applicable statutory rules.
  • Where the meaning of a clause is in doubt, the interpretation most favourable to the consumer prevails.
  • Failure to exercise a right does not constitute a waiver of that right.
  • We may only transfer the contract to another company if this does not reduce your rights and guarantees.
  • Section headings are for ease of reading only.

20. Changes to the terms

We may change these terms at any time. The new terms apply only to orders placed after they are published; your order remains governed by the terms accepted at the time of purchase.

21. Contact

For any question about these terms: contact@woncrow.com.